Privacy Policy

What information does Cello Technology need to collect from you as a customer?

Cello Technology, in dealing with you as a customer, may need to collect and retain information that identifies you as a customer so that transactions can be carried out either online or personally. The information we may collect includes:

For establishing an account:

  • Name and address(es)
  • Contact telephone number(s) and email address(es)

Why does Cello Technology collect and retain personal information?

We use this information to undertake any dealings or transactions with you (see the Terms & Conditions for further details). Personal photo ID information may not be needed unless you need to personally pick up goods from any one of the Cello Technology stores, and we need to ascertain that the person picking up the goods is the correct person as per the transaction. We may take a copy of the identification supplied. This is also to protect your interest and security as a Cello Technology customer.

Who can access this information and who is it shared with?

The information will be collected by specified Cello Technology employees who need to have access to your personal data to carry out the transactions. The level of accessibility to your personal data is proportional to the job function that each team member performs.

We may disclose aggregated shopper statistics, but none of these statistics will contain any information about identifiable customers and their individual shopping habits.

Certain information may be made accessible to other persons or bodies corporate engaged by Cello Technology for or in relation to any of the purposes listed in use of information of the Terms and Conditions.

Can you refuse to provide the information asked for?

If you do not wish to provide the information asked for, you have the right to refuse to provide it, however Cello Technology may not be able to proceed with the transaction if the information required is necessary for Cello Technology to ensure the transaction is conducted in a legitimate manner while protecting the interests of both Cello Technology and you as the customer.

Storage of Personal Information

We are aware that you may be concerned about the privacy and confidentiality of your personal information. We have taken many steps - from both technical and systems perspectives - to ensure that all of your information is well protected, however we also recommend that you do not disclose your loginID and password to anyone.

What is Cello Technology policy on allowing me to view and update my personal information?

You are able to access and change personal account information held by Cello Technology in the "My Account" area of our website.

You may also ask us for a copy of any personal information about you that we hold or to correct any personal information about you, by contacting us either at email address:, telephone No: 03-455 0004 or visit us at 359 Cumberland St, Dunedin, 9016, New Zealand.